From A to YYZ: What it’s like to be a greeter at Canada’s busiest airport

We love Ms. Zhenzhen's attitude of serving passengers at Toronto Pearson International Airport, one of our longest-term clients. In addition to her role assisting arriving international passengers, the article refers to the Toronto Pearson Welcome Team, the volunteers who assist passengers throughout the terminals. We are grateful to have partnered with Toronto Pearson to establish the Welcome Team and proud to see they continue to serve an essential role in creating an outstanding passenger experience.

Read the article here.