Overview

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Avant Hospitality Service Advisors has experts that have worked with dozens of hotel, restaurant, and casino openings. This experience enables us to help you plan, organize, and conduct your pre-opening training activities.

 

Our pre-opening consulting and training draws from the other training elements, combining them as needed to achieve your goal of a thoroughly trained opening team of employees and managers.

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Objectives

• Identify all pre-opening training requirements to ensure nothing is overlooked.

• Plan and organize pre-opening training to maximize the use of employees' paid hours prior to opening and ensure no time is wasted trying to figure out "What do we do next?"

• Ensure all staff are fully prepared to serve your guests on opening day.

 

Method

 

Using the necessary elements from our training services--Standards of Performance manuals, Foundations, Practices, Promises, Instructor Development Program, and Strategic Planning Session--we will create a customized plan for your property opening. This may include the following:

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• Develop pre-opening training plans for each position.

• Map all activities into a logical time sequence based on start dates.

• Allot time for activities such as:

  • Company orientation

  • Guest service sessions

  • Departmental orientation

  • On-the-job skills training

  • Hotel emergency procedures

  • Uniform fittings

  • Staff meal schedules

  • Transporation/parking requirements

  • Departmental set up

  • Department simulations or "play days"

  • Opening day ceremonies

• Incorporate vendor training into training plans.

• Identify space and supplies needed to conduct all training.